Frequently Asked Questions
Everything you need to know about our roofing services, guarantees, and process.
Do you offer free quotes?
Yes – all quotes are completely free and come with a fixed‑price promise. We visit your property, assess the work, and provide a no‑obligation quote the same day.
How long does a roof restoration take?
Most roof restorations take 2–4 days, depending on the size and condition of your roof. We always provide a clear timeline before starting.
Are you licensed and insured?
Absolutely. We are fully licensed VBA roof plumbers and carry $10M public liability insurance. All our work is compliant with Australian standards.
What areas do you serve in Melbourne?
We cover the entire Melbourne metropolitan area – from the inner suburbs to the outer growth corridors (north, south, east, west, and south‑east). Check our Service Area page for a full list.
Do you offer emergency repairs?
Yes – we have a 24/7 emergency response team. Call our emergency line and we’ll be on site within hours to secure your property and stop further damage.
What is your workmanship guarantee?
We provide a 10‑year workmanship guarantee on all completed projects. It’s in writing and attached to your job completion certificate.
Do I need to be home during the work?
Not necessarily. We can access the property with your permission. However, we recommend a final walkthrough together after the job is complete.
How do I prepare for a roof inspection?
Nothing special – just ensure our team can safely access your roof and gutters. If you have any specific concerns, let us know beforehand.
Can you work with insurance claims?
Yes – we assist with insurance claims for storm damage and other covered events. We provide detailed reports and can liaise directly with your insurer.
What payment methods do you accept?
We accept bank transfer, credit card, and cash. Payment terms are clearly stated in your fixed‑price quote – typically a 50% deposit and 50% upon completion.